During the pandemic, the GOES-R satellite operations support staff was asked to perform much of their duties remotely. This led to the number of support phone calls received to nearly double almost overnight. As a result, the engineering support staff experienced increase stress and burnout. This was especially felt by some of the team’s top performers. As a result, the Mission Operations Assistant (MOA) tool was created. MOA is an augmented intelligence tool positioned in the cloud and leverages advanced modern big data technologies that allow users a comfortable and effective remote working arrangement.